Support

The tracer didn't find the ball

When Carryline isn't confident, it asks you to tap the ball at address and the spot where it landed, then draws the flight from there. You can always fine-tune the start, apex, landing and curve handles.

For the best automatic results, film from behind the golfer looking down the target line, keep the phone still on a tripod or stand, use the highest frame rate your iPhone offers, and make sure the ball is visible against the sky.

Tracing stopped when I left the app

Tracing runs only while Carryline is on screen, because iOS stops heavy work in the background. Open the shot again and tap retry. During long sessions the app may pause briefly between shots to keep your iPhone cool.

Restore my purchase

Open the Pro screen in the app and tap Restore. Pro unlocks on every iPhone signed in with the same Apple Account.

Cancel or change the subscription

iPhone Settings › [your name] › Subscriptions › Carryline, or Settings › Manage subscription in the app. Pro stays active until the end of the period you paid for; your shots are not deleted.

Save or share a clip

Open a traced shot, tap Export, choose 9:16, 1:1 or 16:9, then save to Photos or share. Saving to Photos asks once for permission to add clips to your library.

Keep my videos when I change iPhones

Shot videos are stored only in the app and are not part of iCloud or computer backups. Export the clips you want to keep to Photos before you delete the app or move to a new iPhone.

Change the app language

Carryline is available in 39 languages. Choose one in Settings › Language; the app switches instantly.